SHIPPING POLICY
This Shipping Policy outlines our shipping procedures for electrolyte effervescent tablets, electrolyte powder, and combination bundle sets purchased on our website. All orders follow consistent processing, shipping and delivery standards to bring you a reliable shopping experience.
Order Processing Time
All orders are processed and prepared for shipment within 1‑3 business days after successful payment confirmation. Processing time does not include weekends or non‑working holidays. You will receive notification once your order has been dispatched from our warehouse.
Delivery Timeframe
After your package is shipped out, the estimated delivery time is 6‑12 business days. This timeframe is an estimation and may be affected by unforeseen logistics situations. We do not offer expedited shipping services at this time.
Shipping Cost
Free shipping is available for all products on our site. No additional shipping fees will be added at checkout. All transactions are completed in USD as the unified settlement currency.
Shipment Tracking
Once your order ships, relevant tracking information will be provided so you can monitor your package transit status. If you cannot locate your tracking details or have concerns about your package movement, please reach out to our support team.
Undeliverable or Returned Packages
If a package is sent back to us due to incorrect recipient address, failed delivery attempt or recipient refusal to accept the parcel, the customer shall bear relevant resulting costs. We suggest you double‑check your shipping address before submitting your order.
Address Modification
Address changes can only be performed before the order is shipped. Once the package has left our warehouse, we are unable to adjust the delivery address. Please verify your shipping information carefully at checkout.
How To Contact Us
For any shipping‑related inquiries including order processing, tracking issues and delivery questions, please visit our Contact Us page. Our official email address can also be found on the Contact Us page. Our support team will assist you with your shipping concerns.