REFUND POLICY

We want every customer to feel confident when shopping for our electrolyte effervescent tablets, electrolyte powder and combination bundle sets. This Refund Policy explains how returns and refunds are handled, so you can enjoy a clear and worry‑free shopping experience.

Return Eligibility

We accept returns within 60 days from the date your order is delivered. To be eligible for a refund, items should be returned in their original condition, unopened and with all original packaging intact. We reserve the right to refuse returns that do not meet these requirements.

How to Request a Refund

Before sending any item back, please contact our support team through our Contact Us page. Our official email address is also listed on the Contact Us page. Provide your order number and a short description of the reason for return, and our team will guide you through the next steps. Please do not return items without prior confirmation, as this may delay the processing of your refund.

Return Shipping

Customers are responsible for the return shipping costs unless the item arrives damaged, defective, or incorrect due to an error on our part. All original shipping fees are non‑refundable. We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost during return transit.

Refund Processing

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5‑10 business days and credited back to your original payment method. All refunds are issued in USD, matching the currency used at checkout.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us immediately through the Contact Us page with your order number and photos of the issue. Our team will review the case and arrange a replacement or refund as appropriate.

Non‑Refundable Items

For health and safety reasons, opened or used electrolyte products cannot be returned or refunded unless they arrive damaged or defective. Please inspect your order upon delivery and contact us promptly if there is any issue.

Contact Us

For all refund and return‑related questions, please visit our Contact Us page. Our official email address can also be found there. Our customer support team is ready to assist you and ensure your concerns are resolved in a timely manner.